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Cigna International Health Services Data Protection Notice

Cigna International Health Services collects personal data, including medical data, in order to carry out its functions as an insurance broker and claims handler, provide membership services and comply with certain statutory obligations. All personal data are treated with the utmost confidentiality and with appropriate levels of security. This Notice describes our data protection procedures. Please review it carefully.

Our Commitment

Cigna International Health Services BVBA (“CIHS”), with registered office located at Plantin en Moretuslei 299, 2140 Antwerp, Belgium, and with enterprise number 0414.783.183 (Register of Legal Entities Antwerp) (FSMA: 13799 A-R) and being part of the Cigna Corporation, is committed to the responsible management, use and protection of personal data of our customers, individual members, beneficiaries, providers and partners. Any personal data processed by CIHS is subject to the terms of this Notice, which supplements the Cigna Online and Mobile Privacy Notice, the Cigna Cookie Notice and any other applicable notices made available to you.

Personal Data Processed

The data collected by CIHS include:

Personal data includes medical data which we collect upon consent (art. 7, § 2a of the 1992 Belgian Personal Data Protection Act) and in accordance with insurance law requirements.

How We Use Personal Data

We use personal data for the following purposes:

How We Disclose Personal Data

We may need to disclose your personal data if they are necessary for the following purposes:

Sharing with Affiliates. In addition, we share some personal data with Cigna Corporation and other affiliates to provide customer service, support and/or improve the programs or services we offer you including the handling of claims, and support another health plan, insurer or health care professional who has a relationship with you for activities such as case management, care coordination and quality improvement activities. A list of affiliates who may access or receive personal data can be found here4. Note that personal data may be shared with recipients located in countries that provide different legal protection for personal data.

How We Protect Your Privacy

We understand the importance of protecting your personal data. We restrict access to your personal data to authorized workforce members who need that information for legitimate purposes such as your treatment, payment purposes and/or health care operations. We maintain technical, physical and administrative safeguards to ensure the privacy and confidentiality of your personal data. Our Compliance & Privacy Officer monitors how we follow the policies and procedures and educates our organization on this important topic.

Your Individual Rights

You have the following rights regarding the personal data that we collect and/or maintain about you

Actions You May Take

If you have questions about your privacy rights, or wish to request access to or correction of your data, you can contact us at the following address or send us an email at privacy.europe@cigna.com.

Cigna International Health Services BVBA
Attn: Compliance & Privacy Officer
Plantin en Moretuslei 299
2140 Antwerpen

Notice Availability and Duration

Notice availability. A copy of this Notice is available for you to view, print and/or download on our website.

Right to change terms of this Notice. We may change the terms of this Notice at any time. If we change this Notice, we will update the Notice on our website and, if you are enrolled in a Cigna Global Healthcare Business Plan at that time, we will send you the new Notice, as required. In addition, you can obtain a copy of the new Notice upon request when you call the International Service Centers or from our website

Effective date. This Notice is effective as of 2 February 2015. This Notice was last updated on 2 February 2015.